Delete directly in Tick
- Open Settings.
- Select My account.
- Under Account management, select Delete my account.
- Read the confirmation and select Delete account.
This is permanent. Your Tick authentication account, profile, habits, check-in history, preferences, invitation codes, close-one connections, activity presence and identifiable catalogue contributions are deleted.
Request deletion without the app
Email support@getneolia.com with the subject “Tick account deletion request”. Use the email linked to Tick when possible. For Apple Hide My Email, include the relay address associated with Tick.
For a guest account, keep access to Tick until support has helped verify ownership. Never send a password, verification code, card number or private habit history.
Purchases and retained records
Deleting Tick does not cancel an Apple App Store or Google Play subscription. Cancel renewal separately in your store subscription settings. Minimal purchase records may be retained where needed for refunds, accounting, disputes and fraud prevention, but they can no longer grant access to the deleted account.
Local data and backups
After deletion, remove the app to clear local caches and downloaded illustration packs. Device and provider backups have their own deletion cycles. Signing out or uninstalling without following one of the deletion paths above does not delete server data.