BubblePop
Privacy policy.

Who is responsible and how to contact us

Neolia Inc. provides BubblePop. For privacy questions or requests, email support@getneolia.com. Postal mail reaches us at Neolia Inc., 3723 Greenville Ave STE 51007, Dallas, TX 75206, United States. This policy covers the game, its optional purchases and support. The website privacy notice separately covers visits to this website.

Game data on your device

BubblePop does not require an app account. Scores, preferences, selected skins, cached game configuration and purchase-access information are stored locally. The app does not send your scores or individual gameplay actions to Neolia. Device backups may contain local app data depending on your Apple or Google backup settings.

Online configuration and technical data

The app requests a public configuration file over HTTPS from Firebase Hosting, operated by Google, to retrieve game settings and available content. It does not attach your name, email, score or an app-specific user identifier to this request. The hosting provider nevertheless receives technical request information, including your IP address.

Google states that Firebase Hosting uses IP addresses to detect abuse and provide usage analysis, and retains IP data for a few months. This technical processing is separate from gameplay analytics. See Firebase privacy and security information. The game can use its bundled or cached configuration when offline.

Optional purchases

Apple App Store or Google Play handles payment through your store account. BubblePop receives product and transaction information, such as purchase status, transaction identifiers or purchase tokens and signed purchase records, to verify access, restore purchases and prevent fraudulent unlocks. Verified access information may be cached on your device. The app does not send these records to a Neolia purchase-validation server.

Neolia does not receive your full payment-card details through the app. Store providers process payment, account and transaction data under their own policies and may provide developers with transaction and sales reports. See Apple’s privacy policy and Google’s privacy policy.

Support requests

If you email us, we receive your email address and the message, attachments and purchase reference you choose to share. We use them to answer your request and resolve problems. Please do not send passwords or full payment-card details. Our email service provider processes these communications to deliver and store them.

Advertising, tracking and permissions

BubblePop does not include advertising, cross-app advertising tracking or a gameplay analytics SDK. We do not sell personal information or share it for targeted advertising. The game does not request access to your contacts, photos, microphone or precise location.

Why information is processed and who handles it

Information is used to operate the game, deliver purchased content, respond to support requests and maintain service security. Where applicable, our legal bases are performing the service you request, our legitimate interests in reliable and secure operation and support, and compliance with legal obligations. Service providers process information needed for hosting, payments or email. Information may also be disclosed when required by law.

Apple, Google and email providers may process information in countries other than yours under their applicable terms and transfer safeguards. We do not promise that all processing stays within your country.

Retention, deletion and your choices

Request deletion of your BubblePop data: email support@getneolia.com with the subject “BubblePop data deletion request”. Describe the information you want deleted and, if relevant, the email address used to contact support. No BubblePop account is required. Do not send passwords or payment-card details. We will respond to your request and explain any information that must be retained for legal or security reasons.

Local data remains until it is overwritten or removed. You can clear app storage on Android or delete the app on iOS to remove local data; offloading an iOS app can retain its data. Manage cloud backups separately in your device account settings. Removing local data does not delete a store purchase or the store’s transaction records.

Support communications are kept for as long as needed to handle the request and related follow-up or disputes, or meet legal obligations. You can request deletion by emailing us. Hosting logs follow Google’s retention described above. Apple and Google retain payment records under their own policies and legal requirements.

Depending on where you live, you may have rights to access, correct, delete or obtain a copy of personal information, restrict or object to processing, and complain to your data-protection authority. Contact us to exercise these rights, including requests made by a parent or guardian. We may need to verify a request. We cannot remotely retrieve or erase game data held only on your device, and requests concerning your store account should also be directed to Apple or Google.

Children and families

The game offers content suitable for a broad audience and does not ask players for their age, name or contact details. Parents and guardians can use their device and store parental controls to manage purchases. If you believe a child has sent us personal information in a support request, contact us to request its removal.

Security and policy changes

Online configuration is retrieved using HTTPS, and purchases are verified through platform purchase mechanisms. No storage or transmission method can be guaranteed completely secure. We will update this page when our practices change and revise the date above.

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