Neolia
Privacy policy.

We believe your personal data belongs to you. Neolia collects only what is necessary to provide the service and never sells your personal information to third parties.

1. Who We Are

Neolia Inc. ("we", "us", "our") operates Neolia, a social messaging application that lets you send messages, make audio and video calls, share stories, and interact with a creator economy powered by coins and rewards.

For questions about this policy, contact us at support@getneolia.com.

2. Data We Collect

We collect data in three ways: data you provide directly, data generated by your use of the app, and data collected automatically by our infrastructure.

Account information:

• Display name, profile photo, and bio
• Email address (via Google Sign-in or direct registration)
• Phone number (optional, for contact discovery)
• Date of birth (for age verification)

Usage data:

• Message content, attachments, and call metadata (duration, timestamps). Message content is processed by the service to store and deliver conversations and provide features such as search and notifications.
• Stories and media you post
• Coin transactions, purchases, and reward history
• Ranking, badges, and subscription data
• App interaction logs (screens viewed, features used)

Device and technical data:

• Device type, operating system, and app version
• Push notification tokens
• IP address and approximate geolocation (for fraud prevention)
• Crash reports and performance data via Firebase Crashlytics

Location data:

Neolia may request access to your device's location to power geo-based features (nearby users, events). Location access is always optional and can be revoked at any time in your device settings.

3. How We Use Your Data

• Provide the service — deliver messages, calls, notifications, and all in-app features
• AI features — process the text and conversation context supplied to an enabled AI feature, including suggestions, translation, MyDouble and automatic replies. This processing can involve an external AI provider.
• Account management — authenticate your identity and manage your profile
• Coin economy — process purchases, distribute rewards, and track balances
• Safety & moderation — detect abuse, spam, and violations of our Terms of Service
• Analytics — understand how the app is used through usage measurements and aggregated reports
• Push notifications — alert you to new messages, calls, and activity
• Legal compliance — fulfill obligations under applicable law

We do not use your data to serve third-party advertising.

4. Third-Party Services

Neolia uses the following trusted third-party services, each governed by their own privacy policies:

• Google Firebase — authentication, database, storage, analytics, crash reporting, and cloud functions (Firebase Privacy)
• Google Sign-In — account authentication
• Google Maps — location features within the app
• OpenAI — AI processing for features such as suggestions, translation, MyDouble and automatic replies (OpenAI Privacy)
• Cloudflare Realtime TURN — network relay for audio/video calls when a direct connection cannot be established
• Stripe — payment processing for web-based purchases (Stripe Privacy)
• Apple (App Store) and Google (Play Store) — in-app purchases

We do not sell or rent your personal data. Data is shared with service providers as needed to operate the features described above, and may also be disclosed where required by law. Data held by AI and payment providers can follow separate retention settings and legal obligations; deleting a Neolia account does not guarantee immediate erasure of all provider-held records. Contact support for a request concerning those records.

5. Payments & Coins

Neolia features a virtual coin economy. Coins can be purchased through:

• Apple App Store or Google Play in-app purchases — payment is processed by Apple/Google, not by Neolia directly
• Stripe — for web-based purchases; Neolia never stores your full card number; all sensitive payment data is handled by Stripe

Coins have no monetary value outside the app and cannot be exchanged for cash. All purchases are final unless required otherwise by applicable consumer protection law.

Subscription and paid call revenue earned by creators is processed through Stripe Connect. Financial data for payouts is subject to Stripe's verification requirements.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data at any time from the app settings or via our dedicated page at getneolia.com/delete-account.

• Account access: a confirmed request removes the profile from discovery and attempts to disable sign-in and revoke sessions. Technical failures are recorded for retry; some existing access tokens can remain valid until they expire.
• Personal account and Double AI data: removed or anonymized by a background workflow that retries technical failures and performs a final cleanup after old access tokens expire (at least 65 minutes).
• Message and conversation records: may remain after account deletion, including records in other participants' conversation histories. Deleting an account does not automatically erase every message or attachment previously shared with others.
• Transaction, billing and dispute-related records: may be retained for accounting, legal and fraud-prevention purposes. A retention review date is not an automatic deletion deadline.
• Infrastructure recovery copies in production: database versions cover 7 days, weekly backups are retained for 28 days, and deleted files can remain recoverable by the host for 7 days. These copies are not an automatic personal restore service.
• Crash logs, analytics and provider-held records follow their configured retention and applicable obligations. A single verified automatic deletion period for all such records has not been established.

7. Your Rights (GDPR & Local Law)

If you are located in the European Economic Area or the United Kingdom, you have the following rights:

• Access — request a copy of the personal data we hold about you
• Rectification — correct inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — limit how we process your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on your consent

To exercise any of these rights, contact us. We will respond within 30 days.

8. Security

We implement industry-standard security measures including:

• Application access controls and Firebase Security Rules for supported data paths
• Firebase App Check verification on supported sensitive endpoints, alongside user authentication
• Encrypted data transmission (HTTPS/TLS)
• Discovery visibility follows your settings. Some profile records, including account information such as email, can be read by signed-in users; visibility controls do not make every profile field private.

Messages are not currently end-to-end encrypted. TLS protects transmission to our services; it does not prevent service-side processing of message content. AI features also require processing the content supplied to them.

A media download link can grant access to anyone who holds it. Some legacy group-file paths also remain readable by a signed-in account that knows the path. Do not treat attachment links as a guarantee of access limited to conversation members.

No system is 100% secure. If you believe your account has been compromised, contact us.

9. Children's Privacy

Neolia is not intended for users under the age of 16. We do not knowingly collect personal data from children. If we become aware that an underage user has provided us with personal data, we will delete it promptly or take other appropriate action.

10. Contact Us

For any questions, concerns, or data requests related to this Privacy Policy, please contact:

Neolia Support
support@getneolia.com
getneolia.com
Neolia Inc., 3723 Greenville Ave STE 51007, Dallas, TX 75206, United States

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or by email. Continued use of Neolia after such changes constitutes acceptance of the updated policy.